Customer Service - Quiz
Question 1.
What is the definition of customer service?
Helping others
Any action taken to ensure a customer is pleased
An essential business tactic
Question 2.
Is having a bad attitude at work acceptable?
Everyone has a bad day
No, professionalism needs to be upkept at work
Only to certain people
Question 3.
Avoiding organization and professionalism are acceptable to do when it benefits you.
True
False
Question 4.
Should you smile frequently at work?
No, I am not happy at work
Yes, it shows how much you love your job
Depends on when you feel like it
Question 5.
What should you do to find out the customer's needs?
Avoid them
Let them tell you
Ask them what they need
Question 6.
Addressing complaints is not necessary.
True
False
Question 7.
Should you avoid or make eye contact with a client?
Avoid, it can be uncomfortable
Make, it can prove to your client that you are actively listening
Question 8.
Should you let the phone ring more than 3 times?
Yes, I do not feel like answering sometimes
No, it demonstrates that you care
Only when you feel like it
Question 9.
Should you let yourself get yelled at?
Yes, you should be able to take it
No, you should yell back
No, you should try and calm the situation
Question 10.
Solving a problem means dealing with and resolving a client’s inquiries.
True
False
Question 11.
Should you accept violence at the workplace?
Yes, do not cause more drama
No, protect yourself and others
Just ignore it
Submit Answers
Return to Lesson